Shipping Policy

Effective Date: January 1, 2026

1. Introduction

At Aveline Wellness, LLC ("we," "us," or "our"), we are committed to providing a seamless and transparent shipping experience. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.avelinewellness.com.

2. Shipping Destinations

Domestic Shipping (United States Only)

• We currently ship exclusively within the United States.
• We do not offer international shipping at this time.

Future Expansion

We are actively exploring expanded shipping capabilities. Please check back for updates.

3. Shipping Costs

Domestic Shipping (U.S.)

• Shipping costs are calculated at checkout based on product size, weight, and delivery location.
• Freight shipping may apply for larger items such as saunas and cold plunge systems.

No Hidden Fees

All shipping costs are clearly displayed at checkout. There are no hidden fees.

4. Order Processing Time

• Processing Time: 1–3 business days (Monday–Friday, excluding holidays)
• Order Cut-Off Time: 5:00 PM EST
• Weekend/Holiday Orders: Processed next business day

5. Estimated Delivery Time

• Standard Shipping: 5–10 business days
• Freight Delivery: 7–14 business days

Delivery times are estimates and may vary due to carrier delays, weather, or supplier fulfillment timelines.

6. Shipping Methods & Carriers

• UPS
• FedEx
• USPS
• Freight carriers (for large equipment)

Tracking information will be provided via email once your order ships.

7. Order Tracking

Once shipped, you will receive:

• Tracking number
• Carrier name
• Tracking link

For assistance, contact: support@avelinewellness.com

8. Delivery Issues

Delayed or Lost Packages

If your order is delayed or marked delivered but not received:

• Verify your shipping address
• Check with neighbors or property management
• Contact us for assistance

Damaged Packages

If your order arrives damaged:

• Take photos of packaging and product
• Contact us within 7 days

9. Missing Items

If items are missing:

• Contact us within 7 days
• Provide your order number and details

10. Returns & Refunds

Returns must follow our Return & Refund Policy.

• Return shipping is the customer’s responsibility unless the item is defective or incorrect
• Refunds are processed after inspection

11. Incorrect Address

• Customers are responsible for accurate shipping information
• Additional fees may apply for reshipment

12. Freight & Large Item Deliveries

For large items such as saunas and cold plunge systems:

• Delivery may require scheduling
• Signature may be required
• Curbside delivery is standard
• Customer is responsible for moving and installation unless otherwise arranged

13. Contact Information

If you have any questions:

Email: support@avelinewellness.com

Address:
Aveline Wellness, LLC
2260 5th Ave S. Unit #2
Saint Petersburg, FL 33712
United States

14. Changes to This Policy

We reserve the right to update this Shipping Policy at any time. Changes take effect immediately upon posting.

Thank you for choosing Aveline Wellness.
We are committed to delivering a premium experience from purchase to delivery.