Return & Refund Policy

Effective Date: January 1, 2026

1. Scope and Intent

This Return & Refund Policy applies to all purchases made through the Aveline Wellness, LLC website located at www.avelinewellness.com ("Website").

2. Contact Information

For questions regarding returns and refunds, please contact us:

Email: support@avelinewellness.com

Address:
Aveline Wellness, LLC
2260 5th Ave S. Unit #2
Saint Petersburg, FL 33712
United States

3. Return Eligibility

Due to the nature of our products, returns are limited and subject to the conditions below.

3.1 General Conditions

• Items must be unused, undamaged, and in original packaging
• All accessories, manuals, and components must be included
• Proof of purchase is required
• Return request must be submitted within 7 days of delivery

3.2 Non-Returnable Items

• Used or installed products
• Items damaged due to improper use or installation
• Custom, special-order, or made-to-order products
• Clearance or final sale items

4. Return Process

4.1 Initiating a Return

To request a return:

• Email us at support@avelinewellness.com
• Include your order number and reason for return
• Attach photos if the product is damaged or defective

Once approved, we will provide return instructions.

4.2 Return Authorization

Returns must be approved before being sent back. Unauthorized returns may be refused.

4.3 Shipping the Return

• Use a trackable shipping method
• Ensure proper packaging to avoid damage
• Ship within 7 days of return approval

5. Return Shipping Costs

Customer Responsibility

Customers are responsible for return shipping costs, including freight shipping for large items.

Company Responsibility

We will cover return shipping costs only if:

• The item is defective
• The wrong item was shipped

6. Specific Return Conditions

6.1 Change of Mind

• Must be unused and in original packaging
• Return requested within 7 days
• Subject to a restocking fee (up to 25%)

6.2 Damaged or Defective Products

• Must be reported within 48 hours of delivery
• Provide photo or video evidence
• We will offer replacement or refund

6.3 Incorrect Product Received

• Contact us immediately
• We will arrange return and replacement at no cost

6.4 Product Not Delivered

• Contact us if your order does not arrive within the estimated timeframe
• We will investigate with the carrier
• If confirmed lost, we will issue a replacement or refund

6.5 Order Cancellation

• Before shipment: Full refund
• After shipment: Must follow return process

7. Large Item & Freight Return Policy

For large products such as saunas, cold plunge systems, and therapy beds:

• Returns are subject to approval and inspection
• Freight return costs may be significant and are the customer’s responsibility unless defective
• White-glove or scheduled delivery services are non-refundable once completed

8. Refunds

8.1 Approval Process

• Refunds are issued after inspection of returned items
• You will be notified via email of approval or rejection

8.2 Refund Method

• Refunds are issued to the original payment method

8.3 Processing Time

• Refunds are processed within 5–10 business days after approval
• Bank processing times may vary

8.4 Partial Refunds

Partial refunds may apply if:

• Item is not in original condition
• Missing parts not due to our error
• Returned outside the approved window

9. Exchanges

We only replace items if they are defective, damaged, or incorrect. To request an exchange, contact us at support@avelinewellness.com.

10. Legal Rights

This policy does not limit any rights you may have under applicable consumer protection laws.

11. Changes to This Policy

We reserve the right to update this Return & Refund Policy at any time. Changes will take effect immediately upon posting on the Website.

By making a purchase, you agree to this Return & Refund Policy.

Thank you for choosing Aveline Wellness.
We are committed to delivering a premium and transparent customer experience.